AI Phone Answering and Texting for Auto Repair Shops
The phone rings most when everyone is under a car. Technologicall puts an AI voice agent on your shop line that answers in your shop name, books the drop off and texts your service writer the details, so the front counter stops being the bottleneck.
- CallerHi, my check engine light came on and the car is shaking a little. Can you look at it today?
- AgentI can help with that. What year, make and model is it, and about how many miles are on it?
- Caller2017 Camry, around 118,000.
- AgentThanks. If the light is flashing, it is safer not to drive it far. Is it flashing or steady?
- CallerSteady.
- AgentOkay. The shop has a diagnostic opening at 1 today or 8 tomorrow morning. Which works better?
- Caller1 works.
- AgentYou are booked for 1 today. I am texting you the address and a confirmation now, and the service writer will see your notes before you arrive.
Where Auto Repair Calls Get Lost
- A tech cannot put down a torque wrench to answer the phone, and the service writer is already with a customer at the counter.
- Most callers want the same five things. Are you open, can you look at it today, how much is a diagnostic, do you work on my make, and where are you.
- Customers who leave the car call back two or three times a day to ask if it is done, and every one of those calls pulls someone off a job.
- Approvals stall. The estimate is ready, the customer does not pick up, and the car sits on the lift.
Inbound Calls
- Answers in your shop name and tells callers your hours, address and the makes you work on.
- Collects the year, make, model and mileage, what the car is doing and when it started.
- Books the drop off on your calendar, or a diagnostic slot, and texts the customer the confirmation.
- Tells callers your posted diagnostic fee if you publish one, and never quotes a repair price.
- Sends tow and no start calls straight to a person, along with anything that sounds like a safety problem.
- Answers where is my car calls by checking the status your team set and reading it back.
Outbound Calls
- Calls back a web form or quote request within minutes, while the driver is still choosing a shop.
- Reminds the customer the evening before a drop off and asks them to reply to confirm.
- Calls when the car is ready for pickup and tells them your closing time.
- Follows up on declined work after the number of days you choose, only with customers who opted in.
Text Automation
- Missed call text back from the shop number with a booking link.
- Estimate ready texts with a link so the customer can approve from their phone.
- Your car is ready texts with the total and your hours.
- One review request the day after pickup.
- Oil change and maintenance reminders by date for customers who opted in.
Outbound calls and texts go only to customers and leads who contacted you first and agreed to be contacted.
What Your Team Sees
Your service writer gets a text with the caller's name, number, vehicle, symptoms and the slot they booked. Anything the agent is not sure about goes to a person with the call recording attached.
A Day At The Counter With The Agent
- 7 AMCalls before you open get answered, and early drop offs get booked into the first open bays.
- 10 AMEstimates go out by text. Customers approve from their phone instead of a phone tag loop.
- NoonThe lunch rush of is it done calls gets answered from the status your team set.
- 5 PMReady for pickup calls go out so cars leave the lot before close.
- 8 PMAfter hours calls still get answered and booked for the morning.
How We Set It Up
- 1
Listen To Your Calls
We sit with your recent calls and texts and write down what people actually ask, what you quote and when a person has to step in.
- 2
Write The Agent
We write the voice agent's script and the text flows in your words, with your hours, service area, prices you publish and the questions you never want it to answer.
- 3
Connect Your Tools
We set it up in GoHighLevel, in your own account or one we open for you, and connect your phone numbers, calendar and team alerts.
- 4
Test And Go Live
We place test calls and texts until every path works, then switch your number over. You can listen to every call and read every text afterward.
Set Up AI Calling for Your Auto Repair Business
Tell us how your phone works today. We reply with the calls and texts we would hand to the agent and a written quote.
Questions Owners Ask
Will the AI quote repair prices?
No. It can read back a diagnostic fee or a published price if you give it one, and it says a service writer will confirm the rest after inspection. We set it up that way so nobody gets a promise the shop did not make.
Does it work with my shop software?
The agent books into a GoHighLevel calendar and sends your team texts and emails. If your shop software can take a calendar or contact feed, we connect it. If it cannot, your writer sees every booking in the GoHighLevel app.
What happens with a tow or a car that will not start?
Those calls go straight to a person. You pick who gets them and the agent texts that person the caller's location and number while it transfers.
Can customers still reach a person?
Yes. Callers can ask for a person at any time, and you choose which numbers ring through first during business hours.