AI Phone Answering and Intake for Personal Injury Law Firms
An injury case often goes to the first firm that calls back. The voice agent answers every call, collects the accident details your intake team needs and books the consultation, day or night.
- CallerI was rear ended yesterday and my neck is killing me.
- AgentI am sorry that happened. Have you been seen by a doctor yet?
- CallerI went to urgent care last night.
- AgentThank you. Do you already have a lawyer for this accident?
- CallerNo.
- AgentAn attorney can talk with you today at 4 for a free consultation. Does that work?
Where Personal Injury Law Calls Get Lost
- Injured people call several firms, often at night or on weekends.
- Intake staff spend time on calls that are not cases the firm takes.
- Signed clients call for updates and pull attorneys off their work.
Inbound Calls
- Asks the type of accident, the date, where it happened and whether anyone was treated.
- Asks whether the caller already has a lawyer.
- Books a free consultation and texts the caller what to bring.
- Sends urgent calls to the attorney on call.
Outbound Calls
- Calls back web and chat leads within minutes.
- Reminds clients of appointments and document deadlines.
Text Automation
- Missed call text back with a consultation link.
- Document reminder texts.
- Case status texts on the schedule the firm sets.
Outbound calls and texts go only to customers and leads who contacted you first and agreed to be contacted.
What Your Team Sees
The intake team gets the accident type, date, location, treatment and the booked time.
Las Vegas, Nevada
A Firm Already Running It
Glenn Paternoster runs Paternoster Law Group, a personal injury firm in Las Vegas. He signed back up with Technologicall and runs the system inside his own GoHighLevel account. We did the configuring, and the firm owns every number, contact and recording.
Read the client storyHow We Set It Up
- 1
Listen To Your Calls
We sit with your recent calls and texts and write down what people actually ask, what you quote and when a person has to step in.
- 2
Write The Agent
We write the voice agent's script and the text flows in your words, with your hours, service area, prices you publish and the questions you never want it to answer.
- 3
Connect Your Tools
We set it up in GoHighLevel, in your own account or one we open for you, and connect your phone numbers, calendar and team alerts.
- 4
Test And Go Live
We place test calls and texts until every path works, then switch your number over. You can listen to every call and read every text afterward.
Set Up AI Calling for Your Personal Injury Law Business
Tell us how your phone works today. We reply with the calls and texts we would hand to the agent and a written quote.
Questions Owners Ask
Does the AI give legal advice?
No. It collects facts and books a consultation, and it says plainly that only an attorney can advise on the case.
Who owns the data?
With Paternoster Law Group the system runs in the firm's own GoHighLevel account. The firm owns the contacts, recordings and texts.
Can it screen out cases you do not take?
Yes. It explains which cases the firm handles and can offer a referral for the rest.