If you want us to, the system will introduce itself as your company's digital assistant. For example:
"Hello, this is Abby, the uStore-iT digital assistant. I can help you book a new storage unit, pay a bill or answer any questions you might have about our facilities? So what can I help you with today?"
They will not know if they are talking to an AI voice avatar. This is your choice. An introduction into a campaign like this would look more like the following example.
"Hi, this is Sue from Mailing.com letting you know your mailers have went out for the December auto dealership campaign. We've had some static on our lines today so forgive me for any lag on my end. Did you get the email receipt we sent over?"