AI Phone Answering and Texting for Appliance Repair
Appliance calls need the brand, the model and what the machine is doing before a tech can bring the right parts. The voice agent collects all of it and books the visit.
- CallerMy dryer is running but not getting hot.
- AgentI can get a technician out. What brand is the dryer, and is it gas or electric?
- CallerWhirlpool, electric.
- AgentThanks. If you can, text a photo of the tag inside the door to this number so the tech brings the right parts.
Where Appliance Repair Calls Get Lost
- Techs are in customers' kitchens all day and cannot answer.
- Without the model number, the first visit is often just a look.
- Customers want a time window, not a whole day.
Inbound Calls
- Asks which appliance, the brand and what it is doing.
- Asks the caller to text a photo of the model tag.
- Tells callers your service call fee if you publish one.
- Books a service window and texts the confirmation.
Outbound Calls
- Calls when parts arrive to book the return visit.
- Confirms tomorrow's appointment.
Text Automation
- Missed call text back that asks for a photo of the model tag.
- Tech on the way texts.
- One review request after the repair.
Outbound calls and texts go only to customers and leads who contacted you first and agreed to be contacted.
What Your Team Sees
The tech gets the appliance, brand, model tag photo and symptoms before the visit.
How We Set It Up
- 1
Listen To Your Calls
We sit with your recent calls and texts and write down what people actually ask, what you quote and when a person has to step in.
- 2
Write The Agent
We write the voice agent's script and the text flows in your words, with your hours, service area, prices you publish and the questions you never want it to answer.
- 3
Connect Your Tools
We set it up in GoHighLevel, in your own account or one we open for you, and connect your phone numbers, calendar and team alerts.
- 4
Test And Go Live
We place test calls and texts until every path works, then switch your number over. You can listen to every call and read every text afterward.
Set Up AI Calling for Your Appliance Repair Business
Tell us how your phone works today. We reply with the calls and texts we would hand to the agent and a written quote.
Questions Owners Ask
Can it tell callers which brands you fix?
Yes. It reads your list and politely turns down the ones you do not service.
Can it call when parts arrive?
Yes. When your team marks the part as in, the agent calls or texts to book the return visit.
Will it diagnose the problem?
No. It collects symptoms for the tech and books the visit.