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What Is AI Voice Calling?

What Is AI Voice Calling?

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Welcome to the world of using artificial intelligence to replace human labor and provide an automated experience for your customers. Let’s answer the question everyone is asking, “What is AI Voice Calling?”

AI voice calling is a newer technology that utilizes artificial intelligence to create real-sounding and natural engagement with your contacts. Some areas we’ve seen getting built out lately include:

  • AI Collection Calling
  • Appointment Reminders
  • Appointment Scheduling
  • Handling Missed Calls
  • Customer Surveys
  • Payment Processing

With these areas at the forefront of what people are looking for from artificial intelligence in a call center avatar, we are building options to help you with your growth.

What’s All The Buzz About AI Voice Calling?

With a new piece of AI technology popping up every day it seems like, it’s hard to know how to actually use it to be successful. AI voice calling can do many things for your organization.

Check out what Rob Baum had to say about the buzz of AI in general for our future.

AI Voice Calling Robot Willow

Imagine a customer has a question, they reach out to your business and don’t get an answer. This creates a very bad impression and quite often will lead to them calling elsewhere.

Instead of this happening, your new digital assistant voice AI, will quickly pick up the phone and answer basic questions about what you do. Need to book an appointment or process a payment and you don’t have anyone to answer the phone? This is exactly what AI voice avatars are designed to do for you.

6 Different Ways To Use Artificial Calling

Let’s take a few different paths through the usage of AI voice calling for different campaigns we’ve done.

Customer Feedback Example

With a popular plumbing company, we reached out to all of their past customers from 2023 and asked a few simple questions such as:

  • Was your repair completed to your satisfaction?
  • Did you have any issues with the area we fixed for you since the visit?
  • Would you recommend us to your friends and family?
  • If not, “I’m so sorry you had a bad experience when we were out at your home, could you please let me know more about what happened so I can assist you?”
  • Did you need to schedule another appointment with a plumber?

This campaign harvested data like what the customers liked and disliked the most in 2023. Another great part of it did appointment scheduling for the plumbing company. Even though we only contacted a little over 8,000 previous customers, 37 booked an appointment within the next week through the phone number we used. This was from one day of reaching out to their customer list.

Appointment Scheduling

To properly service your customers, many places of business will require a scheduled appointment for services. Appointment scheduling is one of the best uses of AI voice calling because it can fill a calendar for your sales representatives to talk to.

Maybe you want to make certain that your sales representatives or service technicians are only spending their time where it is most valuable. Perhaps you are scheduling test drives of automobiles or emergency water damage services in the middle of a flood. Whatever the case, AI voice avatars excel at guiding your customer communication into the right area of your business you want it to be in.

This can include methods of conversion such as a live transfer to your call center or agent. Other ways include sending a payment link or doing a follow-up on the date of their choosing. Get in touch with your customers when they need you the most.

Customer Follow Ups

Get ahold of customers after they have completed a job with you or just to touch base with them in the future. You worked hard to get these people in your doors the first time, what better use of AI voice calling, than to bring them back in the door again.

Add a personal touch to specials or discounts you are running on services and products. Give them a quick text and make the offer. Nothing builds client happiness quicker than customer follow ups.

Missed Call Follow-Up

So you missed a call, most likely, you won’t get the job or sale. But what if right after your company missed the call, the client got a call back from your AI digital assistant? This would occur before they had a chance to reach out to one of your competitors and immediately apologize for missing their call.

Next, AI voice calling would try to guide your potential customer back into your funnel. Either by getting more information out to them or just setting them up an appointment on your staff’s calendar.

Lead Qualification Process

One thing we’ve been perfecting is the automation of qualifying your leads. Getting the right information from your leads means your staff will only talk to a qualifying buyer. Anything you could ask them to qualify them, we can teach your AI knowledgebase how to understand and execute as a task.

Processing A Payment

Tired of chasing payments down from one customer to another? Let your avatars perform this task continuously in the background of your day to day operation. Seamlessly setting up payment plans or follow up calls are some of the best ways to utilize AI voice calling for your business.

So What Is AI Voice Calling And How Can You Use It For Your Business?

We’ve talked quite a bit about what is AI voice calling. Now, let’s talk about what this means for your business. Some areas we’ve built our technology to help the most with are:

  • Appointment Scheduling
  • Processing Payments
  • Customer Surveys
  • Missed Calls Being Called Back By AI Avatars
  • Pricing
  • Answering General Questions About Your Company

With so many new developments in the areas of artificial means of intelligence, we have barely begun to scratch the surface of the question.

“What Is AI Calling?”

When we do finally answer this to the best of our ability, there will be much more than exists today to help your customers communicate with you easier than ever before.

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