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Understanding Artificial Intelligence & Voice

Glossary of AI Business Related Terms

Let's get you caught up on all the relevant terms in AI voice calling and the technology you are interested in. 

What is artificial intelligence? According to IBM, AI is just leveraging computers and machines to mimic the problem solving of the human mind. 

Much deeper than that though is the intent and layers of technology that go into it.

In it's most simple form, artificial intelligence would be any that is man made. Under this definition for example, a calculator would have some form of artificial intelligence. 

With the emergence of new data sources and growing technology, artificial intelligence is getting better every day at mimicking human behavior.

Natural Language Processing (NLP) is a subfield of artificial intelligence (AI) that focuses on enabling computers to understand, interpret, and generate human language in a way that is both meaningful and contextually relevant. It involves the interaction between computers and humans using natural language.

In AI voice calling software, NLP plays a crucial role in facilitating communication between users and the system through spoken language.